Returns Policy

Kick Ash Vapes strives to make your vaping experience enjoyable. All Sales are Final.

Many of our products* have warrantee on Manufacturer defects and workmanship only.

If you feel that you have a received a defective product, please call us at 289-296-4020 for an RMA#. Products returned without an RMA# will not be considered for replacement.

An RMA # does not guarantee your item will be replaced if it is found not to be defective. If your item is found not to be defective you will be required to pay for return shipping.

Dropped batteries are not covered by the manufacturer warranty.

All items must be returned in the condition they were received.

High END MODS and ATOMIZERS that have any signs of PHYSICAL DAMAGE- INCLUDING damage due to HEAT (by building at low resistances for example), will not be accepted for warrantee- all mods and atty's are inspected prior to being shipped or sold.
Mods or attys returned for inspection with signs of Physical damage will not be considered for replacement.

Please return products with an RMA# to:

Kick Ash Vapes
c/o Shipping & Returns Dept RMA#__________
6925 Lundys Lane
Niagara Falls, ON
L2G 1V9

  • Original shipping costs will not be refunded.

  • Customers are required to cover all return shipping costs. MANDATORY delivery confirmation or signature required.

    We will cover the cost for shipping item of products that have been found defective back to you. If your item is found not to be defectiveyou will be required to pay for return shipping. Returns may take up to two weeks for out of stock items.

    We are not responsible for lost packages once in the hands of Canada Post and tracking number shows the package as delivered, however we are happy to assist you if there is an issue. We ship our packages Canada Post Expedited. Which includes insurance. We do keep all of the tracking information and receipts, and will gladly make a claim for investigation for you if there is an issue. Please contact Kick Ash Vapes Shipping Department if you need assistance regarding your package.

    *NON RETURNABLE ITEMS- Due to the nature of these products, and for safety reasons, some items are non-returnable.

    E-Liquids- For Health and Safety reasons, E-liquids are non-returnable. We stock and rotate our e-liquid on a continual basis to ensure you will get a fresh bottle every time. E-liquid comes with a 2 year shelf life. Keep in a cool dry place away from sunlight to keep it fresh.

    Cartridges/Cartomizers- Opened or used cartridges/Cartomizers may not be returned for health and safety reasons.

    Warranty

    We offer the industry standard warranty on our products.

    Batteries , USb Passthroughs, Mods and Pcc. 14 day warranty on batteries from the day you received your package due to defects only, physical damage is not covered and products must be returned in the same condition as it was received.

    All returns online or in store must have a receipt available for return consideration.

    If you feel your situation is unusual please contact us so we can make it right.

    If you have received an incorrect product in your order, please contact Kick Ash Vapes, we will be sure to correct the issue to your satisfaction.