Returns Policy

Kick Ash Vapes strives to make your vaping experience enjoyable. All Sales are Final.

Most of our products* have a 14 day guarantee on all Manufacturer defects and workmanship.

If you feel that you have a received a defective product, please call us at 289-296-4020 for an RMA#. Products returned without an RMA# will not be considered for replacement.

The 14 day guarantee on Manufacturer defects and Workmanship on most of our products starts the day you receive your order not the day you place your order. An RMA # does not guarantee your item will be replaced if it is found not to be defective. If your item is found not to be defective you will be required to pay for return shipping.
Dropped batteries are not covered by the manufacturer warranty.

Please return products with an RMA# to:

Kick Ash Vapes
c/o Shipping & Returns Dept RMA#__________
6925 Lundys Lane
Niagara Falls, ON
L2G 1V9

Customers are required to cover all return shipping costs. MANDATORY delivery confirmation or signature required.

We will cover the cost for shipping item of products that have been found defective back to you. If your item is found not to be defectiveyou will be required to pay for return shipping. Returns may take up to two weeks for out of stock items.

We are not responsible for lost packages once in the hands of Canada Post and tracking number shows Package as delivered.

*NON RETURNABLE ITEMS- Due to the nature of these products, and for safety reasons, some items are non-returnable.

E-Liquids- For Health and Safety reasons, E-liquids are non-returnable. We stock and rotate our e-liquid on a continual basis to ensure you will get a fresh bottle every time. E-liquid comes with a 2 year shelf life. Keep in a cool dry place away from sunlight to keep it fresh.

Warranty

We offer the industry standard warranty on our products. If you have a question about the warranty on a specific product, please contact the shop for assistance.

Batteries, USb Passthroughs, Mods and Pcc. 14 day warranty on batteries from the day you received your package due to defects only.

All returns online or in store must have a receipt available for return consideration.

If you feel your situation is unusual please contact us so we can make it right.

If you have received an incorrect product in your order, please contact Kick Ash Vapes, we will be sure to correct the issue to your satisfaction.